1 – Standard Support
Free support will be given by EvenBytes team on best efforts.
Typical cases are:
- Questions & Answers of global interest for the community.
- Specific cases for a initial start with the tool.
SLA: There is no commitment on a service level agreement.
2 – Professional Support
Professional support will be given by EvenBytes team with direct access to our experts by mail:
Typical cases are:
- Questions & Answers of global interest for the community.
- Specific cases for a initial start with the tool.
- Specific technical questions of the tool and the integration for customer’s domain
- Bugs and incidents resolution (Limited)
- Feature request
SLA: Answer in 24 hours during European business hours.
3 – VIP Support
What are your support needs? Contact us and we will build a commercial offer for your needs.
