Metadrive Support Model

1 – Standard Support

Free support will be given by EvenBytes team on best efforts.

Typical cases are:

• Questions & Answers of global interest for the community.
• Specific cases for a initial start with the tool.

SLA: There is no commitment on a service level agreement.

2 – Professional Support

Professional support will be given by EvenBytes team with direct access to our experts by mail:

Typical cases are:

• Questions & Answers of global interest for the community.
• Specific cases for a initial start with the tool.
• Specific technical questions of the tool and the integration for customer’s domain
• Bugs and incidents resolution (Limited)
• Feature request

SLA: Answer in 24 hours during European business hours.

3 – VIP Support

What are your support needs? Contact us and we will build a commercial offer for your needs.