Metadrive Support Model

1 – Standard Support

Free support will be given by EvenBytes team on best efforts with a public community (Metadrive support Google Group).

Link to the forum

Typical cases are:

  • Questions & Answers of global interest for the community.
  • Specific cases for a initial start with the tool.

SLA: There is no commitment on a service level agreement.

 

2 – Professional Support

Professional support will be given by EvenBytes team with direct access to our experts by mail:

Typical cases are:

  • Questions & Answers of global interest for the community.
  • Specific cases for a initial start with the tool.
  • Specific technical questions of the tool and the integration for customer’s domain
  • Bugs and incidents resolution
  • Feature request

SLA: Answer in 24 hours during European business hours.

 

3 – VIP Support


What are your support needs? Contact us and we will build a commercial offer for your needs.

 

Metadrive Forum Support